Privacy Policy SunTeg Solar B.V.

1. Introduction

SunTeg Solar B.V. (hereinafter: "SunTeg", "we", "us") attaches great importance to the protection of your personal data. In this privacy policy, we explain how we handle the personal data we collect and process from you.

1.1 Contact details of the Data Controller

SunTeg Solar B.V.
Gerrit Schaarstraat 20
1561DT Krommenie
Chamber of Commerce number: 92073042
Email: info@sunteg.nl

2. What Personal Data Do We Collect?

2.1 Data you provide to us

When you use our services, we collect the following categories of personal data:

For orders/quotes:

First and last name
Email address
Phone number
Address details (billing and installation address)
Company details (if business customer)
Payment details
Installation preferences and technical specifications

For contact/customer service:

Name and contact details
Content of your messages
Complaints and feedback

2.2 Automatically collected data

Website usage:

IP address
Browser type and version
Operating system
Pages visited and time of visit
Referrer URL (website you came from)
Cookie data

Installation data:

Location data of the installation
Photos of the installation (with your consent)
Technical measurements and specifications

3. Why Do We Process Your Data?

3.1 Purposes and Legal Bases

Purpose	Legal Basis	Retention Period
Performance of agreement (order, delivery, installation)	Contractual obligation	7 years after completion
Customer service and warranty	Contractual obligation	7 years after completion
Invoicing and accounting	Legal obligation	7 years
Marketing communication	Consent	Until consent is withdrawn
Website analysis and improvement	Legitimate interest	26 months
Legal obligations (taxes, warranty)	Legal obligation	According to legal term
Dispute resolution	Legitimate interest	Until dispute is resolved

3.2 Marketing

For marketing purposes, we use your data only with your explicit consent for:

Newsletters about new products and services
Personalized offers
Invitations to events
Satisfaction surveys

4. With Whom Do We Share Your Data?

4.1 External Partners

We only share your data with trusted partners who help us deliver our services:

Shopify (E-commerce platform)

Purpose: Website and order processing
Location: Canada/United States
Safeguards: EU-US Privacy Framework, standard contractual clauses

Installation contractors

Purpose: Performing installations
Location: Netherlands
Safeguards: Processor agreement, confidentiality obligation

Shipping partners

Purpose: Delivery of products
Location: Netherlands/EU
Safeguards: Processor agreement

Payment services (via Shopify)

Purpose: Payment processing
Location: EU/EEA
Safeguards: PCI-DSS certification

Accountant/Administration Office

Purpose: Accounting and fiscal obligations
Location: Netherlands
Safeguards: Professional secrecy, processor agreement

4.2 Government agencies

Only when we are legally obliged to do so, for example to:

Tax authorities
Supervisory authorities
Judicial authorities (by court order)

5. Security of Your Data

5.1 Technical Measures

SSL encryption for all data transfers
Secure servers with firewalls
Regular backups
PCI-DSS compliance for payment data
Two-factor authentication for employees

5.2 Organizational Measures

Access to data only for authorized employees
Minimization of data collection
Regular security training for employees
Contractual agreements with all processors

6. Your Rights

6.1 GDPR Rights

You have the following rights regarding your personal data:

Right to access: You can request what data we process about you

Right to rectification: You can have incorrect data corrected

Right to erasure ('right to be forgotten'): In certain cases, you can request erasure of your data

Right to restriction of processing: You can request restriction of processing

Right to data portability: You can request your data in a structured file

Right to object: You can object to processing based on legitimate interest

Right to withdraw consent: You can always withdraw previously given consent

6.2 Exercise of Rights

To exercise your rights, please contact us via info@sunteg.nl, stating your full name and the subject "Privacy Rights".

We will respond to your request within 1 month. For complex requests, this period may be extended by a maximum of 2 months.

6.3 Complaints

Do you have a complaint about the processing of your personal data? Then you can contact us via info@sunteg.nl.

You also have the right to file a complaint with the Dutch Data Protection Authority:

Website: autoriteitpersoonsgegevens.nl
Phone: 088 - 1805 250

7. Cookies and Tracking

7.1 What are Cookies?

Cookies are small text files that are stored on your device when you visit our website.

7.2 What Cookies Do We Use?

Necessary Cookies (no consent required):

_session_id: Session management for your shopping cart
_secure_session_id: Secure session identification
cart: Content of your shopping cart
Retention period: Until end of session

Analytical Cookies (with consent):

Google Analytics for website statistics
Retention period: 26 months

Marketing Cookies (with consent):

Facebook Pixel (if activated)
Google Ads (if activated)
Retention period: 12 months

7.3 Cookie Settings

You can manage your cookie preferences via:

Our cookie banner upon first visit
Your browser settings
Cookie settings page on our website

8. International Transfers

8.1 Transfers Outside the EU

Some of our partners are located outside the EU/EEA:

United States (Shopify):

Safeguard: EU-US Data Privacy Framework
Alternative: Standard contractual clauses

We ensure that your data remains adequately protected at all times, in accordance with GDPR requirements.

9. Retention Periods

We do not retain your personal data longer than necessary:

Contract data: 7 years after agreement ends
Fiscal data: 7 years (legal obligation)
Marketing data: Until consent is withdrawn
Website data: 26 months
Complaints/disputes: Until resolved

After these periods, your data will be securely deleted or anonymized.

10. Minors

Our services are not aimed at individuals under 18 years of age. We do not knowingly collect personal data from minors without the consent of parents/guardians.

11. Changes to Privacy Policy

11.1 Updates

This privacy policy may be adjusted due to:

Changes in our services
New legal requirements
Technological developments

11.2 Communication

In case of substantial changes, we will inform you via:

Email (if we have your email address)
Prominent notice on our website
Update date at the top of this document

12. Reviews

12.1 WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services, for which we have given WebwinkelKeur permission. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

13. Contact

13.1 Privacy Questions

For questions about this privacy policy or our data processing:

Email: info@sunteg.nl
Subject: Privacy question
Address: Gerrit Schaarstraat 20, 1561DT Krommenie

13.2 Record of Processing Activities

Our complete record of processing activities is available upon request via info@sunteg.nl.

This privacy policy has been drawn up in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy legislation.

This privacy policy was last updated on: [01-12-2025]